Grievance Redressal
We're Here to Listen and Help
Our Commitment
ScaleX Finance is committed to providing transparent and fair service. If you have a grievance regarding any loan application, advisory engagement, or interaction with our team, we encourage you to reach out through the channels below.
Grievance Redressal Process
Level 1
Customer Service
Customer Service Email:
Phone: +91-XXXXXXXXXX
We aim to acknowledge your complaint within 24–48 hours and resolve it within 7 working days.
Level 2
Nodal Officer
If you are not satisfied with the resolution at Level 1, escalate to:
[Name], Grievance/Nodal Officer
Email: [email protected]
Phone: +[XXXXXXXXXX]
Level 3
Regulatory Authority
If your grievance remains unresolved after escalation, you may approach the RBI Ombudsman / relevant regulatory authority applicable to your registration, as per applicable guidelines.
Regulatory Note:
(Since ScaleX Finance facilitates loans rather than lends directly, please confirm with legal counsel whether this page should reference partner-lender grievance mechanisms as well, and whether RBI Ombudsman applies given your specific licensing status.)